Archive for the ‘Case History’ Category

Mr. H.

At the end of November, he enquired about gaining an acting qualification to enhance his professional profile for attracting offers of professional work as an actor. He had become a full-time professional 3 or so years before this. We worked together to choose suitable performance pieces for the top-level acting qualification offered by The London Academy of Dramatic Art and in London on 17 April the following year, he achieved the Gold Medallion [Grade 8] with Merit and was commended for using his “strong, rich voice effectively” by the examiner.


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Mr. J.E.

Previously a schoolmaster, he was exploring a total change of direction in his career by attempting to become a professional public speaker giving entertaining and informative presentations on a range of specialist topics. We discussed a possible programme of development and he travelled the 40 miles to meet in Swindon for a dozen, 2-hour sessions. By the end of this time, he was already preparing to set-off for Australia to deliver his talks at a series of venues for a very profitable lecture tour with more enquiries coming in for further talks in America.


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Mrs. E.

A German national working in Bath as an International Manager with responsibility for Europe, Mrs. E. already had degrees in Russian and Croatian and she was very keen to “lose” her German accent when speaking English. Though resident in the UK for nearly 15 years and a keen student of English [she always carried a German/English dictionary with her] she had not been satisfied with her pronunciation and wished to sound like a native Englishwoman. It was agreed that training would take place in Bath. Using help from her company’s CPD funding for the initial series of sessions and then funding herself for a further sequence of 12 sessions, she was delighted to report some 7 months later that she had been asked by a delegate at a conference to tell him what part of the UK she was from!


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Dr. C.

A n experienced and highly-skilled junior doctor sought help as she needed to be more assertive both in making PowerPoint presentations to colleagues and more senior staff on specialist topics and also to be more confident and foster a stronger personal image whilst with other staff on ward rounds. It was quite difficult to match appointment times in view of the very long shifts she workd and as she was working in a hospital some 55 miles away. Following a bespoke Xpress Train programme of only 10 hours in total but spread over 6 months, not only were her objectives all achieved but she also secured a promotion to a position as Registrar in another hospital.


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Mrs N.

A primary school teaching Assistant – briefly a customer 7 tears earlier – rang in some distress having almost completely lost her voice and been signed off work for 2 weeks, a real problem in view of all the end-of-term events to get through. The GP doctor could suggest little beyond making a referral to specialists at the local hospital. Did I remember her? Could I possibly help? Immediately, a special consultation was arranged; it lasted for some 90 minutes.

That evening, the phone message came: “Thanks so much for this morning! My voice feels so much better and I feel really positive about returning to work on Monday. Let’s meet on Tuesday evening for another session.” The advice and exercises given, solved the problem and the voice was back and better controlled within a week. The issue did not recur.


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Mrs S.

Wife of diplomat, stressed beyond belief by frequent dinner parties she had to host at her large house, because she feared she was letting her husband [and the Gov’t!] down by being so inhibited about her accent and inability to say certain words that she barely spoke at all. After an intensive course with me, it is hard to describe her joy and relief when she reported back the success of an important party at which she had mingled and conversed freely and with enjoyment.


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Mr T.

Asst. Treasurer to a Borough Council, lacked confidence when addressing groups and had several issues with particular sounds. I coached him to achieve clarity and confidence and, following intensive interview skills training, he achieved promotion to Treasurer of a Local Authority in Kent which meant the relocation of his family, a major salary increase and a wholly new way of life which he said he owed to me!


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Mr C.

A manager in a global engineering company, is of Arabic descent and was born in Egypt. His English is very good after years of living in the local area but his accenting and some mannerism gave out unintended and misinformative messages that people interpreted as aggressiveness and “shortness” of attitude and approach. This was a barrier to his advance to the highest levels of management. After a programme with Xpress Train, his accent became clear so he was well understood and his body language and non-verbal behaviours were so different that he received responsibility for leading a programme of change to motivate staff. After interview training, he successfully undertook a promotion interview shortly afterwards and so his prospects were materially transformed.


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Mrs W.

A highly-qualified social worker, had left her career and was, after a year’s floristry course at college, working in a Cirencester florist’s business. She was renowned for speaking so quickly that customers and her employers had great difficulty in understanding what she said. This embarrassed and frustrated her considerably; only her husband – himself a slow speaker – could really make out what she was saying without effort. After training which clarified and slowed her rate of speech and after passing a lead about a job vacancy to her, Mrs. W. re-entered the social work profession in an important, child-protection management role. Her salary was double what it was before and this had a big impact upon her family and changed her whole situation in a very positive way!


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Mr M.

Was a well-known DJ who was leaving a commercial radio station and finding it hard to control his strong accent enough to get a BBC job. After a few sessions, he not only kept his signature accent but became more easily understood and valued and used some programme suggestions that I gave him so that his part-time radio programme for the BBC became a very popular [and full-time] feature of the station. “You’re an inspiration” were the words he put on a signed photograph.


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